ROLE: User Experience Designer
Bolt Capital is a Dublin-based Commercial Loan Company founded by Colm Mooney, Ian Sutherland and Paul McEnroe. They approached Wondr.io looking for guidance on how to build their online process flow for their first commercial loan product.
1. USER EXPERIENCE DESIGN PROCESS
The first step was to map out the flow of the whole application process. The client had made it very clear that this was a multiple stage review process before considering to give a loan approval, so users needed to be aware of this procedure from the very beginning.
The design process was the following:
• Mapping out the application process flow from beginning to end from a user's perspective, by keeping in mind that the ultimate goal was to get a loan approval.
• Mapping the application process from the client's perspective so they could understand from their end how approval, review and rejection fitted within their CMS.
• Proposing the idea of a dashboard for registered users in order to keep track of their ongoing applications and approved loans.
• Keeping in mind a modular system that could work well across devices.
• Making sure to incorporate the branding correctly across the entire application process.
Conclusion: The website has just launched on May 12, 2017. The next step is to measure its performance with online applicants and identify any usability issues across devices.
CLIENT FEEDBACK
¨ We are really delighted with the results and are so proud of what the team at Wondr has created. The feedback so far has been fantastic. Suggest we arrange a few drinks in the next week or two to celebrate what has been a fantastic outcome. Thank you to all the team!¨
Paul McEnroe, Co-Founder and Managing Principal at Bolt Capital.
Bolt Capital
